Your Privacy Matters

Privacy Policy

Last updated: December 2024

1. Introduction

At ArchitectIQ, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this policy carefully. By using ArchitectIQ, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide

  • Account Information: Name, email address, and profile picture when you create an account
  • Payment Information: Billing details when you subscribe (processed securely by our payment provider)
  • User Content: Diagrams, notes, and other content you create using our Service
  • Communications: Messages you send to us or other users through the platform

Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent, and learning progress
  • Device Information: Browser type, operating system, device identifiers
  • Log Data: IP address, access times, and referring URLs
  • Cookies: We use cookies and similar technologies to enhance your experience

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Personalize your learning experience
  • Process transactions and send related information
  • Send promotional communications (with your consent)
  • Respond to your comments and questions
  • Analyze usage patterns to improve our platform
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third parties who help us operate our Service (hosting, analytics, payment processing)
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law or to protect our rights
  • With Your Consent: When you explicitly agree to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security audits and penetration testing
  • Access controls and authentication requirements
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

Access

Request a copy of your personal data

Rectification

Correct inaccurate or incomplete data

Erasure

Request deletion of your data

Portability

Export your data in a portable format

Restriction

Limit how we process your data

Objection

Object to certain processing activities

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking

We use the following types of cookies:

  • Essential Cookies: Required for the Service to function properly
  • Analytics Cookies: Help us understand how users interact with our Service
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect your experience.

8. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your data within 30 days, unless we are required to retain it for legal purposes.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Data Protection Officer

dpo@architectiq.com